Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you encounter any functional defects or hardware issues, our hassle-free return process is designed to get you back to your digital life quickly.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, adapters, and manuals that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable carrier to send the package to our designated service center for inspection.

• 4.
  Receive Refund or Replacement

  Once our technicians verify the item's condition, we will process your full refund or ship a replacement unit within 3-5 business days.